A screen from the NSP console
 
I worked as a UX/UI designer at Nokia re-imagining data-heavy technical spaces within end-to-end network and service management tools.

Our team built a new design system, shifting the company from legacy programs to modern web applications while facilitating cross-functional collaboration with developers, QAs, and managers.

Optimizing user flows and maximizing operational efficiencies contributed to a 4% sales growth by Q4'17.

PROJECTS

I created UX design for Nokia’s IP/Optical networking sector. I learned how to think in digital space and to prototype network and service management apps for network operators and engineers through the vast experience of my team.

 

MY ROLE

  • Built the FreeForm design system and created comprehensive specs for animations and components

  • Created large web apps that required specialized technical domain knowledge

  • Created animations to help navigate complex information hierarchies

  • Worked in multidisciplinary teams with UX, visual designers, researchers, devs, QA teams, PLMs, docs, and marketers

  • Led review meetings and ensured we upheld our commitment to quality

  • Expanded my team's knowledge base by regularly presenting back articles and creating best practice documents

  • Managed 2 interns for video and slide deck creation for pre-sales 

 
 
A Canadian summer. Photo courtesy of Google Maps

A Canadian summer. Photo courtesy of Google Maps

PROCESS

The design process
 

TOOLS

Design tool logos
 

TRANSFORMING A LEGACY SYSTEM

Alcatel-Lucent’s SAM (Service Aware Manager) was Nokia’s legacy network management tool. It had many usability problems and was out-of-date with modern user mental models. I was tasked with migrating the legacy product to Nokia’s new enterprise web suite - Network Services Platform (NSP).

 
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An image of the old Service Aware Manager
Another image of the old Service Aware Manager
A third image of the old Service Aware Manager

DELIVERING VALUE

Our 11-person design team was dedicated to delivering best-in-class product. We built patterns based on Material Design, ensured we did extensive user testing, only delivered features with strong rationale, and evangelized UX throughout the company.

I designed bluesky apps, our core components, animations, and with the help of my 2 interns, created sale collateral. 

Note: Because most of my work was internal, unreleased or conceptual, only work disclosed through the Nokia NSP Youtube channel can be shown.

 
 
A screen from the new NSP console
Another screen from the new NSP console
A third screen from the new NSP console
A fourth screen from the new NSP console

DESIGN LEADERSHIP

Our design system was shared across platforms and fostered UX adoption through good interdepartmental relationships. Positive leadership, a supportive climate, respect, and effective communication created a foundation for productive collaboration between our A&A and ION UX teams.

 
 
A screenshot of our new design system Freeform
A second screenshot of our new design system Freeform

RESULTS

  • I helped shift the company from legacy to web applications by creating over 40 components for 20 different apps, 4 promotional videos for SReXperts and Mobile World Congress, 10 transitional animations and micro-interactions, and 1 proof of concept that paved the way for 2 new apps.

  • Our small team of designers helped give Nokia the momentum they needed to gain 4% sales growth by the end of Q4'17.