Our team built a new design system, shifting the company from legacy programs to modern web applications while facilitating cross-functional collaboration with developers, QAs, and managers.
Optimizing user flows and maximizing operational efficiencies contributed to a 4% sales growth by Q4'17.
PROJECTS
I created UX design for Nokia’s IP/Optical networking sector. I learned how to think in digital space and to prototype network and service management apps for network operators and engineers through the vast experience of my team.
MY ROLE
Built the FreeForm design system and created comprehensive specs for animations and components
Created large web apps that required specialized technical domain knowledge
Created animations to help navigate complex information hierarchies
Worked in multidisciplinary teams with UX, visual designers, researchers, devs, QA teams, PLMs, docs, and marketers
Led review meetings and ensured we upheld our commitment to quality
Expanded my team's knowledge base by regularly presenting back articles and creating best practice documents
Managed 2 interns for video and slide deck creation for pre-sales
A Canadian summer. Photo courtesy of Google Maps
PROCESS
TOOLS
TRANSFORMING A LEGACY SYSTEM
Alcatel-Lucent’s SAM (Service Aware Manager) was Nokia’s legacy network management tool. It had many usability problems and was out-of-date with modern user mental models. I was tasked with migrating the legacy product to Nokia’s new enterprise web suite - Network Services Platform (NSP).
DELIVERING VALUE
Our 11-person design team was dedicated to delivering best-in-class product. We built patterns based on Material Design, ensured we did extensive user testing, only delivered features with strong rationale, and evangelized UX throughout the company.
I designed bluesky apps, our core components, animations, and with the help of my 2 interns, created sale collateral.
Note: Because most of my work was internal, unreleased or conceptual, only work disclosed through the Nokia NSP Youtube channel can be shown.
DESIGN LEADERSHIP
Our design system was shared across platforms and fostered UX adoption through good interdepartmental relationships. Positive leadership, a supportive climate, respect, and effective communication created a foundation for productive collaboration between our A&A and ION UX teams.
RESULTS
I helped shift the company from legacy to web applications by creating over 40 components for 20 different apps, 4 promotional videos for SReXperts and Mobile World Congress, 10 transitional animations and micro-interactions, and 1 proof of concept that paved the way for 2 new apps.
Our small team of designers helped give Nokia the momentum they needed to gain 4% sales growth by the end of Q4'17.