My designs empower users to create connected apps across various event-driven industries.
Alongside feature work, I also manage our design system and operations. I plan and define strategies to streamline design work and ensure the system's evolution aligns with business goals.
PROJECTS
I create enterprise software for our PubSub+ Platform, which enables businesses to design and control real-time data movement. Our product empowers users to build connected applications, allowing messages to flow seamlessly across devices in industries like banking, retail, gaming, transportation, manufacturing, and healthcare.
I wear two hats 🎩 🧢. I serve as the UX lead for our SaaS Platform and the product owner of our Design System :
SaaS 🎩
Providing essentials for enterprise software in a customer-facing console and internal operations system.
Design System 🧢
Enhancing workflow efficiency and team scalability through DesignOps.
ACCOMPLISHMENTS
Created platform-wide features for 8 different products
Helped to develop 8 user personas for our console to guide teams through complex user actions
Increased the scope of our design system by 400% by expanding our process guides, patterns, and common components
Cut down UX lead-time by 300% by streamlining our epic and design processes
Elevating our WCAG compliance level to AA by holding workshops for colour, keyboard navigation, and other inclusive standards
SAAS 🎩
FEATURE WORK
I tackle large cross-platform projects that help move our company upmarket (i.e. enhancing security features):
1
Scale our Identity and Access Management (IAM) to allow enterprise support for large teams?
2
Allow an organization to align their own identity provider roles (IdP) with those of PubSub+ Cloud?
GOAL
Provide the ability for a customer to create and manage user groups. Allow admins to configure SSO solutions to onboard users to PubSub+ Cloud. Then use claim values from the customer's identity provider to assign roles.
RESULTS
👍 Achieved alignment with the stakeholder vision established during early workshops
👍 Enabled granular control for 8 global roles and 3 resource roles (RBAC)
👍 One major retail customer intends to use the feature to create 1,000 to 3,000 user groups, containing 10 users each
👍 Allowed us to create the foundation for future roles for 2 new resources in 3 upcoming projects
PROCESS WORK
Note: Because my work is mainly internal or unreleased, only public work can be disclosed.
NEXT STEPS
I’m currently working on a new platform-wide feature that affects all product areas, resource containment, and user navigation. (More details to come…)
DESIGN SYSTEM 🧢
1
Deliver high quality and consistent research, resources, tools, and operations?
2
Strengthen UX through leadership, design, and culture?
GOAL
Create a set of standards to manage design at scale using reusable components and patterns.
RESULTS
👍 Spearheaded building our design system from the ground up
👍 Designed platform-wide React components to be used in 8 micro-frontends
👍 Grew our system by 400%
👍 Accelerated UX productivity by 300%
COMPONENTS
I began by creating over 300 symbols, patterns, assets, common components, writing, and animations for our UI.
DESIGN OPS
After our common components were established, I built out our processes. Standardizing these procedures greatly improved cross-team collaboration and consistency of high-quality work.
I orchestrated needs and requirements in quarterly roadmaps to optimize our resources. In the end, our efforts helped us shift left in the Software Development Life Cycle, enabling us all to focus on bigger-picture problems.
NEXT STEPS
Our UX team is seeing the early benefits of a scalable design system. Over the past year, we transitioned from Emergent to Structured and our next milestone is to become Integrated. We've put strategies in place for the system to become more usable, efficient, high-quality, adopted, and impactful. We'll use CASTLE metrics to track its efficacy.
